Strategic Business Development Director

This key leadership position is responsible for driving revenue growth and strategic partnerships across a diverse portfolio of clients in the banking, fintech, and merchant sectors. The role requires extensive experience in B2B technology sales, a passion for innovation, and strong communication and influencing skills.

The Senior Director will lead a team of Account Executives, accountable for:

• Accelerating business growth through strategic client engagement and managing contractual obligations
• Building and securing new client pipelines using a range of capabilities and services
• Developing and executing strategic partnership structures for existing clients

Success in this role requires a results-driven individual with excellent verbal, analytical, and written communication skills, able to establish effective relationships with senior clients and internal executives.

Key Responsibilities

• Delivery of financial targets and non-financial outcomes across client portfolios
• Ability to identify new opportunities and utilise Visa solutions to grow our business with the client portfolio
• Develop and execute strategic commercial partnerships through a deep understanding of profit and loss drivers and outcomes
• Develop and execute strategic account plans in conjunction with account executive team and other internal stakeholders to achieve targets
• Responsible for the client executive engagement models to establish and maintain positive and constructive relationships with key client contacts – act as internal subject matter expert on client portfolio, to support executive engagement
• Act as the voice of the client within Visa, by interpreting clients business plans strategic priorities and communicating within Visa
• Facilitate and direct internal Visa support areas in response to specific client requests and ensure the delivery of risk, marketing, product, operations and innovation support
• Responsible for achieving or exceeding client satisfaction and net promoter scores.
• Co-ordinate and present regular portfolio insights, business and industry updates to the clients delivering thought leadership and global best practices
• Regular communication with Visa Global Account teams on client account plans and performance, incentive management and general client matters

Requirements

• Extensive business experience with related sales and account management experience in the payments or B2B technology industry or similar experience in consulting
• Strong business development and negotiation skills, proven track record of successfully pitching for new business and growing business with existing clients
• Results oriented individual who delivers a positive impact on business performance
• A record in leading and developing high performance team members and teams
• Excellent verbal, analytical and written communications skills with the ability to establish effective relationships with senior client and internal executives
• Experience in strategic account plan development and management. Successfully executing against them with a collaborative mind-set
• Strong commercial acumen and astuteness
• Self-starter with exemplary organisational and issue resolution management skills
• Significant stakeholder management experience with a proven ability to manage and grow cross functional relationships locally, regionally and globally

What We're Looking For

• Curiosity around all things technology - you stay current and up to date with the latest innovation and digital trends
• Champion bold ideas and new ways of doing things
• Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business
• Role model Visa's Leadership Principles, Lead Courageously, Obsess about Customers, Collaborate as One Visa, Execute with Excellence
• Actively promote an environment of inclusion and diversity