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Customer Engagement Strategist

2 weeks ago

Melbourne, Victoria, Australia beBeeAnalyst Full time $160,000 - $180,000
Loyalty Programme Specialist

At our organisation, we are seeking a highly skilled Loyalty Programme Specialist to play a pivotal role in supporting the effectiveness and evolution of our loyalty programmes.

This is an exciting opportunity to join a progressive and supportive team that values innovation and excellence. If you have a passion for data analysis and a desire to drive business growth through customer engagement, this could be the perfect role for you.

About the Role:
  • We are looking for someone with a strong analytical background and experience in data visualisation tools such as Power BI.
  • The successful candidate will work closely with our CRM and marketing teams to test and scale targeted loyalty initiatives based on insights.
  • Key responsibilities include monitoring and validating data feeds from our Loyalty Management System (LMS) to ensure accuracy, consistency, and reliability.
Requirements:
  • Tertiary qualification in a relevant field such as Data Analytics, Marketing, Statistics, or Computer Science.
  • 3–5 years' experience in a data or insights role, ideally in loyalty, CRM, retail, or customer-focused environments.
  • Strong proficiency in SQL, Excel, and data visualisation tools (eg. Power BI).
  • Proven experience in data analysis, ideally within a loyalty, CRM, or retail environment.
  • High attention to detail and commitment to data accuracy.
  • Strong stakeholder engagement and collaboration skills.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.
  • The opportunity to work with a leading Australian retailer and contribute to the growth and success of our business.