Business Development Advisor

4 weeks ago

Melbourne, Victoria, Australia carsales Full time

Company Overview

Carsales is a leading provider of tyre sales and services in Australia, with a strong commitment to customer satisfaction and loyalty.

We're proud to be recognised as one of Australia's Best WorkplacesTM by Great Place to Work, an AFR BOSS Best Place to Work, a Family Friendly Workplace, and WGEA Employer of Choice for Gender Equality.

The support of a highly engaged, high-performing team including a leadership team that you'll actually have face time with.

A competitive salary of $80,000 per annum reflects the value we place on your skills and expertise.

Job Description

As a Business Development Advisor - Tyre Support Specialist, you will play a key role in assisting our customers through their journey and supporting them with their needs, driving both customer satisfaction and loyalty in a positive direction.

You will share expertise to provide exceptional customer support and assistance across multiple channels, such as phone, email, web and live chat.

Collaborate in a fast-paced environment, you will be responsible for answering inbound customer service queries (voice and digital).

Develop and support solutions with the day-to-day operations within the tyres business through tasks such as, product support, suppliers and logistics providers as well as some administrative tasks.

Required Skills and Qualifications

  • Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don't take ourselves too seriously).
  • Demonstrate understanding and expertise to manage enquiries through to resolution, this could involve liaising with multiple stakeholders both internal and external.
  • Understand and share expertise on tyreconnect products and services.
  • Motivation to grow authentic relationships to retain clients whilst exceeding KPIs.

Benefits

We offer a range of benefits to support your physical and mental wellbeing, including 22 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Others

This is a fantastic opportunity to join a dynamic and growing company, where you can make a real impact and drive business success.

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