IT Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing Level 1 and 2 IT support across hardware, software, and network issues.
- Provide prompt and effective support to employees across various technical issues.
- Troubleshoot and resolve problems with Windows, macOS, and cloud-based tools.
Our ideal candidate will have strong knowledge of Windows and macOS operating systems, as well as familiarity with Google Workspace, Slack, Salesforce, and common business apps. They will also possess basic networking know-how (TCP/IP, DNS, DHCP) and excellent communication skills.
- Collaborate with the IT team to meet business needs and objectives.
- Support system administration, integrations, reporting, and technical documentation.
As an IT Support Specialist, you will have the opportunity to work independently and collaboratively, training and supporting staff in our technology stack. You will also maintain network security and embed cybersecurity best practice throughout our organization.
- Maintain and improve IT infrastructure, ensuring seamless operations.
- Develop and implement efficient solutions to improve productivity and efficiency.
- Excellent analytical and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Strong organizational and time management skills.
- Experience coordinating IT infrastructure projects.
- Knowledge of desktop/laptop lifecycle management.
- Exposure to ITIL-based service management.
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