Guest Experience Host

4 weeks ago

Cowes, Victoria, Australia Wyndham Destinations Full time

We're seeking a skilled Guest Experience Host to join our team at Wyndham Destinations. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Greet and register guests, providing information on local attractions and amenities
  • Manage front desk operations, including completing paperwork and using communication equipment
  • Provide exceptional customer service, responding to guest inquiries and resolving issues

What We Offer:

  • Discounted hotel stays across the world
  • Subsidised Private Health Insurance (upon successful completion of probation period)
  • Professional development funding
  • Base hourly rate coupled with performance-based incentives
  • Monthly, Quarterly and Yearly Recognition Programs

Requirements:

  • No experience required
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

About Us:

Wyndham Destinations Asia Pacific develops, markets and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan and Europe and serves more than 60,000 vacation owners in Club Wyndham South Pacific.

Wyndham Destinations Asia Pacific is a division of Wyndham Destinations (NYSE: WYND) the world's largest vacation ownership and exchange company with more than 25,000 associates worldwide. The Pacific corporate offices are located on the Gold Coast in Australia. Across the Asia Pacific region, we have offices in Singapore, Shanghai, Indonesia, Thailand, Japan and Clark in the Philippines.

Our Culture:

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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