Guest Experience Host

1 month ago

Cowes, Victoria, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Greet and register guests, providing them with a warm and welcoming experience
  • Offer personalized recommendations and information on local attractions and activities
  • Manage front desk operations, including check-in, check-out, and guest inquiries
  • Utilize our PMS system (Opera) to efficiently manage guest information and bookings

What We Offer:

  • A competitive hourly rate, plus performance-based incentives
  • Discounted hotel stays across the world, perfect for exploring new destinations
  • Subsidized Private Health Insurance, because your well-being matters
  • Professional development funding, to help you grow and succeed
  • Monthly, Quarterly, and Yearly Recognition Programs, to celebrate your achievements

Requirements:

  • No experience required, but a genuine passion for customer service and the local area is a must
  • Excellent communication and interpersonal skills, with a positive and enthusiastic attitude
  • Immaculate presentation and professional grooming standards, to represent our brand with pride
  • High levels of computer literacy, with experience using PMS systems a plus
  • Ability to work a flexible schedule, including nights, weekends, and public holidays

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our inclusive environment is built on delivering excellence, having fun, and supporting one another. Join our global team and build a career where memories start with you.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

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