Event Experience Manager

6 days ago

Sydney, New South Wales, Australia beBeeExecutive Full time $90,000 - $120,000
Meet the Challenge

We are seeking a highly skilled and motivated Groups & Events Executive to join our sales team. As a key member of our team, you will be responsible for ensuring the smooth operation of group reservations and events.

About the Role

The Groups and Events Executive is a critical role that requires excellent communication and interpersonal skills. You will work closely with clients and stakeholders to build strong relationships and ensure their entire experience is successful and memorable.

Key Responsibilities:

  • Act as a trusted partner to clients, ensuring their entire experience is successful and memorable.
  • Build long-term relationships with agency contacts and event planners to increase loyalty to the hotel brand.
  • Manage rooming lists and communicate effectively with staff regarding upcoming groups and events.
  • Provide excellent client management, resolving issues through diplomacy and negotiation.
  • Prepare BEOs and participate in weekly meetings to ensure the hotel team has necessary information to deliver a successful event.
  • Analyse and action against client satisfaction surveys to improve services.
  • Sell IHG products and services using up-selling and suggestive selling techniques.
  • Liaise with Front Office and Sales teams regarding rooms blocked and picked up/no-shows and cancellations.
  • Record special billing arrangements for groups and conventions.

Requirements:

  • Bachelor's degree or equivalent in Marketing, Business, or Hospitality Management.
  • Minimum two years of work experience in a similar role or in hotel operations within Australasia.
  • Some knowledge of hotel systems such as Opera and Delphi.
  • Strong business ethics and principles to adhere to IHG policy related Responsible Business.
  • Confidence communicating information and resolving issues through diplomacy and negotiation.

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