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Sales and Administration Support Specialist
2 months ago
We are seeking a highly organized and detail-oriented Sales and Administration Support Specialist to join our team at Lucy Electric Australasia. As a key member of our sales team, you will play a crucial role in supporting the growth of our business by servicing new and existing sales accounts and completing all required administrative and sales operations tasks.
Key Responsibilities- Customer Service
- Handle customer queries and clarifications in a timely and professional manner.
- Respond to customer inquiries and provide solutions to their needs.
- Order Processing
- Process orders in a timely and accurate manner.
- Ensure all orders are fulfilled with the correct products and services.
- Administrative Support
- Provide administrative support to the sales team, including data entry, filing, and other tasks as needed.
- Assist with the preparation and submission of quotations and other sales-related documents.
- Logistics and Coordination
- Arrange shipments to customers and ensure timely delivery.
- Coordinate with the quality assurance team to resolve customer complaints in a timely manner.
- CRM Management
- Update the customer relationship management (CRM) system with all customer-related activities.
- Ensure accurate and up-to-date customer information is maintained in the CRM system.
- Team Collaboration
- Work closely with the sales and business development team to achieve business objectives.
- Collaborate with other departments as needed to ensure seamless business operations.
- Education and Experience
- 3+ years of experience in a sales or administrative role.
- Degree in business administration or a related field.
- Skills and Qualifications
- Excellent communication and customer service skills.
- Proficiency in Microsoft Office and CRM systems.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong organizational and time management skills.
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions. We specialize in high-performance medium- and low-voltage switchgear for utility, industrial, and commercial applications. Our products include Ring Main Units and package substations.
