Exceptional Customer Experience Specialist

18 hours ago

Goulburn, New South Wales, Australia beBeeCare Full time $60,000 - $80,000
Customer Support Representative

We are looking for a customer support representative to join our team. As a key member of our organization, you will play a vital role in providing exceptional service to our customers.

Your primary responsibility will be to respond to customer inquiries and resolve any issues they may have in a timely and professional manner. This may involve scheduling appointments, guiding customers through our products, resolving concerns efficiently, and contributing to local marketing efforts.

To be successful in this role, you will need to possess excellent communication and interpersonal skills, as well as the ability to work independently when needed. A positive team-oriented attitude and a collaborative spirit are also essential.

We offer a competitive remuneration package, ongoing training, and opportunities for growth and development in your chosen field. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

Key Responsibilities:

  • Respond to customer inquiries and resolve any issues in a timely and professional manner
  • Schedule appointments and provide product information to customers
  • Contribute to local marketing efforts and help promote our products
  • Work collaboratively with other team members to achieve common goals

Required Skills and Qualifications:

  • 2+ years of experience in customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently when needed
  • Positive team-oriented attitude and collaborative spirit

Benefits:

  • Competitive remuneration package
  • Ongoing training and opportunities for growth and development
  • Clinic incentives and paid parental leave
  • Hearing aid benefits and access to an Employee Assistance Program

About Us:

We are a global leader in the hearing aid industry, committed to creating an inclusive employee experience where everyone feels free to be their authentic self. We value diversity and strive to create a workplace that is welcoming and supportive of all employees.

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