Compensation Claims Specialist

6 days ago

North Sydney Council, Australia Amazon Australia Company Pty Ltd Full time

Job Description:



This role is responsible for providing exceptional support and care to Amazon associates, as well as partnering with internal stakeholders to develop a recovery at-work culture. The ideal candidate will have experience in national workers' compensation frameworks, occupational rehabilitation, occupational health, insurance, or case management.



Key Responsibilities:


  • Acts as the point of notification and contact for associates and internal stakeholders regarding any incident or injury that could or has resulted in a Workers' Compensation claim.
  • Drives stakeholder compliance with Workers Compensation regulations and Amazon procedures and processes to influence positive business and individual outcomes.
  • Proactively manages workers' compensation claims to minimize lost time, facilitate sustainable return to work outcomes, and promote best practice injury management support.
  • Advises, coaches, collaborates, and proactively supports injured associates, managers, HR, WHS, and all relevant internal stakeholders on return-to-work processes to facilitate positive outcomes that align with operational needs.
  • Implements early intervention strategies and processes to assist injured associates in returning to work that is reflective of medical guidelines.
  • Manages and develops tailored return-to-work plans with relevant stakeholders.
  • Reviews claims costs with the Insurers and formulates strategies to minimize the financial impacts of disability on the business.
  • Manages appeals processes for each claim within the designated customer group.
  • Manages claims administrative needs to ensure case management processes are followed.
  • Facilitates training and development initiatives as required with key stakeholders.
  • Commitment to continuous quality improvement through review of claims performance from reporting, data analysis, and qualitative review with relevant stakeholders.


Requirements:


  • 5+ years of industry experience across national workers' compensation frameworks.
  • In-depth knowledge and solid understanding of NSW and VIC workers' compensation legislation.
  • Bachelor's degree in a field related to occupational health and safety, claims/injury management, and allied health.
  • Return to Work Coordinator certification.
  • Demonstrated communication skills (verbal and written).
  • Ability to negotiate and collaborate effectively.
  • Experience with occupational injury management/recovery at work programs.
  • An understanding of evidence-based recovery at work approaches, biopsychosocial approaches to health.


Amazon Australia Company Pty Ltd acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



We are open to hiring candidates to work out of one of the following locations:




  • Sydney, NSW, AUS


Available for domestic and potentially international travel.

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