Workers Compensation Claims Manager

1 week ago

North Sydney Council, Australia Amazon Australia Company Pty Ltd Full time

About the Role

We are seeking an experienced Workers Compensation Claims Manager to join our team at Amazon Australia Company Pty Ltd. As a key member of our team, you will be responsible for providing exceptional support and care to our associates, as well as partnering with internal stakeholders to develop a recovery at-work culture.

Key Responsibilities

  • Act as the point of notification and contact for associates and internal stakeholders regarding any incident or injury that could or has resulted in a Workers Compensation claim.
  • Drive stakeholder compliance with Workers Compensation regulations and Amazon procedures and processes to influence positive business and individual outcomes.
  • Proactively manage workers compensation claims to minimize lost time, facilitate sustainable return to work outcomes, and promote best practice injury management support.
  • Advise, coach, collaborate and proactively support injured associates, managers, HR, WHS, and all relevant internal stakeholders on return-to-work processes to facilitate positive outcomes that align with operational needs.
  • Implement early intervention strategies and processes to assist injured associates in returning to work that is reflective of medical guidelines.
  • Manage and develop tailored return-to-work plans with relevant stakeholders.
  • Review claims costs with the Insurers and formulate strategies to minimize the financial impacts of disability on the business.
  • Manage appeals processes for each claim within the designated customer group.
  • Manage claims administrative needs to ensure case management processes are followed.
  • Facilitate training and development initiatives as required with key stakeholders.
  • Commitment to continuous quality improvement through review of claims performance from reporting, data analysis, and qualitative review with relevant stakeholders.

Requirements

  • 5+ years of industry experience across national workers compensation frameworks (occupational rehabilitation, occupational health, insurance, or case management).
  • In-depth knowledge and solid understanding of NSW and VIC workers compensation legislation.
  • Bachelor's degree in a field related to occupational health and safety, claims/injury management and allied health.
  • Return to Work Coordinator certification.
  • Demonstrated communication skills (verbal and written).
  • Ability to negotiate and collaborate effectively.
  • Experience with occupational injury management/recovery at work programs.
  • An understanding of evidence-based recovery at work approaches, biopsychosocial approaches to health.

Preferred Qualifications

  • Strong capacity to deal with ambiguity and a constantly transforming environment.
  • Strong interpersonal and communication skills, with ability to professionally communicate both verbally and written with stakeholders, recognizing and appropriately responding to others' perspectives.

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