
Junior After-Sales Customer Service Specialist
1 day ago
After Sales Junior Customer Operations Coordinator plays a pivotal role in ensuring customer satisfaction and delivering exceptional after-sales services.
Main Responsibilities:
- Efficiently resolve customer inquiries and service requests to maintain high satisfaction levels.
- Deliver timely repairs, warranties, spare parts, and transportation within set timelines and SLAs.
- Prioritize tasks based on customer requirements and adjust accordingly.
Required Skills and Qualifications:
- Basic knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
- Excellent verbal and communication skills for effective stakeholder interactions.
- One to two years of experience in customer service or after-sales roles.
Education:
- HSC or equivalent as a minimum; tertiary education is favorably considered.
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