Key Performance Driver

7 days ago

Sydney, New South Wales, Australia beBeePerformance Full time $100,000 - $150,000
About the Role

This position offers an exceptional opportunity to excel as a Key Performance Driver, overseeing the seamless delivery of our Assure offering. You will be the ambassador for this initiative, ensuring that contractual obligations are met with ease.

Job Description:
  • Serve as the primary point of contact for customers with recurring services, fostering strong relationships and addressing their needs promptly.
  • Onboard and transition clients smoothly from sales/project to delivery, leveraging your expertise to ensure a seamless experience.
  • Lead value-creation projects that increase usage, identifying opportunities for growth and driving results-oriented initiatives.
  • Proactively manage client relationships and expectations, ensuring client satisfaction and maintaining a positive reputation.
  • Identify critical success factors (CSFs) and ensure KPIs support them, allocating resources effectively to drive business outcomes.
Required Skills and Qualifications:
  • 5 years of experience in a similar role or project management capacity, with a proven track record of delivering results.
  • ITIL qualification (at least v3 Foundation), demonstrating a deep understanding of service management principles.
  • Proven ability to perform under pressure and manage multiple clients, with strong critical thinking and continual service improvement mindset.
  • Excellent communication, negotiation, and presentation skills, with the ability to work remotely and manage distributed teams.
  • Strong people management and relationship-building skills, with flexibility to adapt to rapid business changes.
  • Outstanding organizational and time management skills, with a high level of empathy, customer service mindset, and commercial acumen.
  • Understanding of Agile principles, with the ability to apply them in a fast-paced environment.
Benefits:
  • A competitive salary plus profit-related bonus scheme, recognizing individual contributions to business success.
  • Private healthcare, superannuation, and carers leave, demonstrating a commitment to employee well-being.
  • Flexible working conditions and hybrid work model, accommodating diverse needs and preferences.
Others:

We provide a supportive environment that encourages growth, innovation, and collaboration. Our team is dedicated to making a positive impact, and we invite like-minded professionals to join us on this exciting journey.

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