Concierge Attendant

1 month ago

Hobart, Tasmania, Australia Hilton Hotels Full time
About the Role

We are seeking a highly skilled and experienced Concierge Attendant to join our team at Hilton Hotels. As a key point of contact for guests and VIP guests, you will be responsible for providing exceptional customer service and ensuring that every guest has a memorable and enjoyable stay.

Key Responsibilities
  • Provide information, advice, and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, and more.
  • Process and deliver messages for guests, and deliver and safely store guest luggage.
  • Stay current with all hotel services, as well as daily VIP requests and special events.
  • Ensure orderliness and safety guidelines around the lobby and front door areas.
  • Provide support to management as required, in cases of emergency.
  • Project a professional manner with an emphasis on hospitality and guest service.
  • Maintain a clean, healthy, and safe working area.
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Requirements
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Flexibility to respond to a variety of different work situations.
  • Ability to work on your own and as part of a team.
  • Knowledge of the local area.
What We Offer

We offer a competitive industry rate, worldwide travel discounts, free access to growth and development opportunities, a workplace culture that fosters personal well-being, and a generous bonus scheme.

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