Housekeeping Attendant

3 days ago

Hobart, Australia Mövenpick Hotel Hobart Full time

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
At Mövenpick Hotel Hobart we do ordinary things in an extraordinary way. We believe true hospitality is about turning small gestures into heartwarming moments and are looking for a Front Office All Rounder who wants more than just a job. Come, share your passion and start your journey with us

Located in the heart of Hobart, this 221-room premium hotel offers an exceptional location, unique design, outstanding service and an exciting dining concept.

We are looking for a casual Valet Attendant who will assist the Front Desk of the hotel and be responsible welcoming guests, carrying luggage, parking and retrieval of guest cars, escorting guests to their rooms, explaining the facilities of the hotel, providing tourism information and dining/entertainment recommendations to our guests.

What you’ll be doing:

- Safely park and retrieve guest vehicles
- Managing pick up times for vehicles to ensure they are onsite for early departures
- Be the first point of contact and greet guests with a warm welcome every time
- Check the daily arrival list for VIP's or guests with special needs.
- Ensure collection and delivery of guest luggage, mail, messages and equipment in an efficient and timely manner.
- Guide guests to their room and assist with their luggage.
- Ensure the efficient delivery and collection of group luggage.
- Be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.
- Ensure the lobby/foyer area, including entry/exit doors, remain clean and presentable at all times. Conduct regular checks.
- Book tours and sightseeing activities where required.
- Ensure all logs are completed for receipt and outgoing parcels, mail etc.
- All complaints to be handled promptly and efficiently. Advise the Supervisor / Assistant Manager / Manager on Duty of any issues and outcomes.
- Assist with room shows for guests as requested by Front Office team members.

Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

**Qualifications**:
What we're looking for:

- An energetic, team-focused and can-do attitude
- Enthusiasm to connect with guests and to hear their story
- Exceptional communication skills both written and verbal
- High level of computer literacy
- Be reliable, well-groomed and have excellent attention to detail
- The ability to work across a 7-day roster - evenings, mornings and weekend
- Full Tasmanian Manual Drivers License is essential

Additional Information

In return we will offer you
- A fun work environment where your job is simply to make people happy
- A genuine sense of communityour team is one big family
- Share your love of Hobart Our guests want your insider-knowledge on what to experience when they visit this great city
- Develop invaluable skills that you can use in all walks of life - customer service, communication, time management, problem solving and resilience
- If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
- Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

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