Concierge Attendant

JOB DESCRIPTION

We are looking for passionate hospitality stars to join our team.
 

About DoubleTree by Hilton Hobart

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

You can expect to receive:

• An amazing workplace ranked in the top 3 great places to work in Australia. 
• A competitive industry rate
• Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,
• Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few
• A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being

What will I be doing?

As a Concierge, you'll be the go-to person for both our guests and VIPs, ensuring their stay is nothing short of amazing. From sharing insider tips about the hotel and local hotspots to making their first impression unforgettable, you'll be all about creating standout experiences. You'll handle the following responsibilities with a smile, delivering top-tier service every step of the way Specifically, you will:

• Greet guests with a warm smile and friendly attitude, making sure they feel taken care of from check-in to check-out.
• Be the local expert Share your favorite spots for dining, entertainment, and attractions, tailored to what guests will love most.
• Book and confirm reservations for restaurants, tours, transport, or any fun activity guests want to enjoy during their stay.
• Handle questions, requests, or concerns with ease, always offering helpful solutions to keep guests happy.
• Stay in the know about all the hotel’s amenities, promotions, and events so you can pass on the latest and greatest info to guests.
• Jump in to assist the guest service agents or porters whenever needed to keep things running smoothly.

What are we looking for?

• Bring a positive vibe and great communication skills to every interaction.
• A passion for delivering top-notch service and making every guest feel special.
• Always show up polished and professional, with attention to grooming.
• Be flexible and ready to handle whatever comes your way with ease.
• Comfortable working solo or jumping in as part of the team.
• Know your way around the local area so you can share the best recommendations.
• Must have a valid Australian driver’s license.