Concierge Attendant

Concierge Attendant

**DoubleTree by Hilton Hobart - Concierge Attendant**

**We are looking for passionate hospitality stars to join our pre-opening team.**

**Australian Working Rights Required**

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

**About DoubleTree by Hilton Hobart**

Hilton’s first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place. The hotel will offer 206 well-appointed rooms, a restaurant and bar, two versatile meeting rooms, an indoor swimming pool, and a state-of-the-art fitness center.

**What will it be like to work for Hilton?**

Our team members around the world strive every day to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with our signature warm DoubleTree cookie welcome. The DoubleTree by Hilton unique Brand Hospitality of CARE (Create A Rewarding Experience) is a primary reason we have been consistently recognized for our commitment to building a culture of service.

**You can expect to receive**:

- A competitive industry rate
- Worldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offerings,
- Free access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a few
- A workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-being
- Inclusion in a generous bonus scheme, long-term career development planning and opportunities, and

Investment in your well-being to include flexible working arrangements that support you in making space for what matters most.

The Concierge Attendant serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

**What will I be doing?**

As a Concierge Attendant, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge Attendant is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
- Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for Guests
- Deliver and safely store Guest luggage
- Stay current with all hotel services as well as daily VIP requests and special events
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems

**What are we looking for?**

The Concierge Attendant serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a variety of different work situations
- Ability to work on your own and as part of a team
- Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience working in Concierge in a hotel environment