Data Analyst and Performance Monitoring Specialist
3 days ago
About Victoria University
Victoria University is a leading dual-sector institution, offering high-quality education and research opportunities to students from diverse backgrounds.
The Role
We are seeking an experienced Data Analyst and Performance Monitoring Specialist to join our Student Communications and Service Excellence portfolio. This exciting opportunity involves leveraging data effectively to deliver reporting, data analysis, and insight in supporting decision-making across the Student Services and Administration portfolio.
As a key member of our team, you will provide strategic, insightful, and data-driven support to inform decision-making and business requirements. You will analyse and track project performance, problem-solving along the way, to report on contract and service performance and results. Fostering significant relationships with internal and external key stakeholders of student services will be essential in driving an adaptable culture that is responsive to data.
About the Position
This is a full-time position at a HEP 7 classification, salary $94,526 (per annum) - $102,320 (per annum), plus 17% superannuation. The role requires working 36.75 hours per week over a continuing contract period.
Duties and Responsibilities
- Develop and author relevant reports with a focus on analytic assessment of results.
- Actively improve data analytics and reporting processes.
- Create/extract statistical tables, reports, and analysis relating to student statistics and other commercial/service performance indicators.
- Undertake data collection, assessment, verification, and validation work to support improvement of the student experience.
- Monitor and analyse internal and external areas for performance in various areas of Student Services and Student Administration.
- Monitor cost to service models for acquisition, conversion, and retention.
- Drive a culture that is responsive to data and is adaptable.
About You
The ideal candidate will possess expertise in data analysis and performance monitoring, coupled with a proven track record of delivering programs and services within a customer-centric framework. You should demonstrate expertise in developing reporting solutions and advanced data analytics. Exceptional analytical and problem-solving skills, enabling clear interpretation of complex data and effective communication of findings, are essential. Strong database and Excel skills are required. Exposure to or experience with advanced data analysis and report-building tools like Power BI is advantageous. You should be recognised for your ability to manage multiple projects simultaneously, consistently delivering high-quality results.
What We Offer
Victoria University offers a range of benefits to its employees, including competitive salaries, flexible work arrangements, and professional development opportunities.
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