Data Analyst and Performance Coordinator
4 weeks ago
About the Role:
This is an exciting opportunity to join the Victoria University Student Communications and Service Excellence portfolio and use your data analytic and reporting expertise. The Monitoring and Performance Coordinator will provide strategic, insightful and data-driven support to the portfolio on the performance of key services and commercial partners to inform decision-making and business requirements.
The role focuses on leveraging data effectively to deliver reporting, data analysis and insight in supporting decision making across the Student Services and Administration portfolio. Fostering significant relationships with internal and external key stakeholders of student services will be important in this role in order to drive an adaptable culture that is responsive to data.
Duties:
- Develop and author relevant reports with a focus on analytic assessment of results
- Actively improve data analytics and reporting processes
- Create/extract statistical tables, reports and analysis relating to student statistics and other commercial/service performance indicators
- Undertake data collection, assessment, verification, and validation work to support improvement of the student experience
- Monitor and analyse internal and external areas for performance in various areas of Student Services and Student Administration
- Monitor cost to service models for acquisition, conversion and retention
- Drive a culture that is responsive to data and is adaptable
About You:
The ideal candidate will possess expertise in data analysis and performance monitoring, coupled with a proven track record of delivering programs and services within a customer-centric framework. You demonstrate expertise in developing reporting solutions and advanced data analytics. You will have exceptional analytical and problem-solving skills, enabling clear interpretation of complex data and effective communication of findings. Strong database and Excel skills are required. Exposure to or experience with advanced data analysis and report-building tools like Power BI is advantageous.
What We Offer:
This is a full-time position at a HEP 7 classification, salary $94,526 (per annum) - $102,320 (per annum) plus 17% superannuation, classification working 36.75 (1.0 FTE) hours per week over a continuing contract period.
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