Data Analyst and Performance Monitoring Specialist
6 days ago
About Victoria University
Victoria University is a global leader in dual-sector learning and research. We aim to be one of the top universities in the world by 2028.
Thriving Place to Study and Work
We strive to create places that our students and staff love to belong and feel immense pride. This includes our Footscray Park Campus, where you will be located.
The Role: Data Analyst and Performance Monitoring Specialist
This is an exciting opportunity to join the Student Communications and Service Excellence portfolio. As a Data Analyst and Performance Monitoring Specialist, you will leverage data effectively to deliver reporting, data analysis and insight in supporting decision making across the Student Services and Administration portfolio.
You will provide strategic, insightful and data-driven support to the portfolio on the performance of key services and commercial partners. You will also coordinate specialised tasks, requiring a high level of analytical skills, to analyse and track project performance, problem solving along the way, to report on contract and service performance and results.
Fostering significant relationships with internal and external key stakeholders of student services will be important in this role in order to drive an adaptable culture that is responsive to data.
Key Responsibilities:
- Develop and author relevant reports with a focus on analytic assessment of results
- Actively improve data analytics and reporting processes
- Create/extract statistical tables, reports and analysis relating to student statistics and other commercial/service performance indicators
- Undertake data collection, assessment, verification, and validation work to support improvement of the student experience
- Monitor and analyse internal and external areas for performance in various areas of Student Services and Student Administration
- Monitor cost to service models for acquisition, conversion and retention.
- Drive a culture that is responsive to data and is adaptable.
About You
The ideal candidate will possess expertise in data analysis and performance monitoring, coupled with a proven track record of delivering programs and services within a customer-centric framework. You demonstrate expertise in developing reporting solutions and advanced data analytics. You will have exceptional analytical and problem-solving skills, enabling clear interpretation of complex data and effective communication of findings. Strong database and Excel skills are required. Exposure to or experience with advanced data analysis and report-building tools like Power BI is advantageous. You should be recognised for your ability to manage multiple projects simultaneously, consistently delivering high-quality results.
What We Offer
Salary: $94,526 - $102,320 per annum (HEP 7 classification) plus 17% superannuation, working 36.75 hours per week over a continuing contract period.
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