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Restaurant Operations Manager

2 months ago

Camp Hill, Queensland, Australia Grill'd Full time

**About Grill'd**

Grill'd is a leading fast-casual restaurant chain that prides itself on serving high-quality, nutritious food in a welcoming atmosphere. With over 168 locations across the country, we're committed to delivering exceptional customer service and building strong relationships with our communities.

**A Day in the Life of a Grill'd Manager**

  • **Lead and Motivate a High-Performing Team**: As a Restaurant Manager, you'll be responsible for leading a team of 20-50 team members to drive sales growth, improve customer satisfaction, and maintain a high level of operational excellence.
  • **Collaborate with Area Managers**: You'll work closely with our Area Managers to ensure that your restaurant is running at a high standard, including responsibilities such as rostering, recruiting, stock management, and restaurant compliance.
  • **Develop and Empower Your Team**: This is a people-focused role where you'll be empowered to support your team members' development, both personally and professionally, through regular check-ins, performance reviews, and creating talent pipelines for promotions.
  • **Manage Business Financials**: You'll be responsible for managing business financials, including profit and loss, budgets, and key performance indicators (KPIs).
  • **Ownership of Local Matters**: You'll be responsible for owning our local matters program for your restaurant, engaging with local community groups to make a positive impact.

**What We're Looking For**

  • **Previous Leadership Experience**: You'll have previous leadership experience, managing a team of 20+ within the hospitality or entertainment industry.
  • **Proven Leadership Skills**: You'll have proven experience leading from the front and creating high-performing and engaged teams.
  • **Analytical Mindset**: You'll have a strong analytical mindset, with experience managing budgets, KPIs, and generating reports to drive sales growth.
  • **Organizational Skills**: You'll be highly organized and able to thrive in a fast-paced, dynamic environment.
  • **Customer-Focused Approach**: You'll have a customer-first approach and empower your team to do the same.

**Why Grill'd?**

  • **Structured Onboarding Program**: We offer a comprehensive onboarding program that includes hands-on learning and leadership workshops to set you up for success.
  • **Career Progression Opportunities**: We have endless opportunities for career progression, whether you want to own your own restaurant, become an Area Manager, or join our Support Office team.
  • **Recognition and Rewards**: High achievers will be recognized and rewarded with a generous annual company performance bonus paid quarterly.
  • **Ambitious Growth Plans**: We have ambitious growth plans both domestically and internationally, with opportunities to test boundaries and push the limits of what's possible.
  • **Caring Company Culture**: We're a company that genuinely cares about the environment, sustainability, and our local community.