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Information Technology Service Management Specialist

3 weeks ago

Perth, Western Australia beBeeService Full time $90,000 - $120,000

Job Title: IT Service Management Specialist

 

Job Description:

The IT Service Management (ITSM) Process Coordinator will provide support to the ITSM Process Manager and assist in enhancing the IT Service Management toolset.

This role involves providing guidance on strategic and operational management of ITIL-based processes, developing and implementing enhancements to the ServiceNow platform, and collaborating with stakeholders to gather requirements and translate them into technical solutions within ServiceNow.

 

Required Skills and Qualifications:
  • Strong experience with IT Service Management (ITIL framework)
  • Proficiency in Change, Configuration, Event, and Release Management processes
  • Hands-on experience with ServiceNow platform administration and configuration
  • Experience working within Enterprise-scale environments
  • Relevant ITIL/ITSM industry certifications

 

Benefits:

If you are interested and possess the required experience, please apply now using the link below to be considered.

Seniority level: Entry-level Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting

 

How to Apply:

Referrals increase your chances of interviewing at the organization by 2x.

 

Key Responsibilities:
  • Provide guidance in relation to strategic and operational management of ITIL-based processes
  • Develop and implement enhancements to the ServiceNow platform
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions within ServiceNow