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Desktop Support Specialist
2 months ago
We are seeking a skilled Desktop Support Specialist to join our team at Chandler Macleod. As a key member of our IT department, you will be responsible for providing level 2 support to our clients.
Key Responsibilities- Windows Support: Provide support for Windows 10/11 systems, including installation, configuration, and basic troubleshooting.
- Software Installation: Install and troubleshoot software on user computers, ensuring smooth operation and resolving issues promptly.
- Printer Support: Install and troubleshoot Canon printers, ensuring proper setup and connectivity.
- Network Support: Perform network patch cabling in Communications Rooms, including connections to patch panels.
- Stakeholder Communication: Serve as a liaison between IT and the business, effectively communicating technical issues to non-technical stakeholders.
- Incident Management: Utilize Incident/Request Management systems to manage and resolve support tickets efficiently (Level 2 Support).
- Strong exposure to Windows 10/11 operating systems.
- Experience in software installation and basic troubleshooting.
- Knowledge of printer installation (specifically Canon) and troubleshooting.
- Familiarity with network patch cabling and Coms Room setups.
- Excellent interpersonal and communication skills.
- Experience with Incident/Request Management systems for ticket management and closure.
- Some after-hours and weekend work may be required as directed by the ICT Lead Site Coordinator.
We are an organization that values diversity, equity, and inclusion. We strive to create an inclusive environment where our employees can bring their full selves to work. We offer tailored career paths, excellent reputation, and best-in-class reward and recognition programs.
We welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
