Front Desk Administrator
3 days ago
Job Title: Front Desk Administrator
Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Administrator. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients and referrers, ensuring a positive experience in our clinic.
Your primary role will involve managing phone enquiries, greeting patients upon arrival, scheduling appointments, issuing patient invoices and receipts, processing Medicare rebates, entering and updating patient registration details, and maintaining a clean and presentable reception area.
Key Responsibilities:- Manage all phone enquiries in a timely, professional, and confidential manner
- Provide excellent customer service to patients and referrers
- Schedule appointments for patients and referrers
- Issue patient invoices/receipts and process Medicare rebates as required
- Enter and update patient registration details
- Maintain a clean and presentable reception area
To be successful in this role, you will need to possess strong customer service and communication skills, a high level of attention to detail, and the ability to work autonomously and as part of a team.
You will also have excellent time management and organizational skills, with the ability to multitask and prioritize tasks effectively.
A background in radiology or medical administration would be highly desirable, as well as experience working with Medicare services.
BenefitsAs a valued member of our team, you can expect a dynamic and supportive work environment, attractive remuneration and benefits, paid parental leave, opportunities for growth and development, and a commitment to your ongoing education and training.
About UsWe are a leading diagnostic imaging specialist, united by a shared vision to provide compassionate, innovative, and precision-driven healthcare services to our communities.
Our team is dedicated to delivering affordable and accessible imaging services, supported by the latest technology and delivered by skilled and compassionate staff.
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