Associate Director, Business Community Programs Development Lead

Key Role: Associate Director

Are you a driven and strategic leader with experience in driving customer value? We are seeking an Associate Director to play a key role in our strategy by developing and leading community-based programs that connect us more deeply with small business customers.

Reporting to the VP of Small Business, this role is focused on delivering initiatives such as the 'Future Fit' program and the Small Business Council to support business digitisation and growth. It combines customer-centric innovation, commercial thinking, and strategic partnerships to drive acquisition, retention, and long-term value for both customers and our organisation.

Key Responsibilities:

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• Lead and scale community-driven business programs such as Future Fit and the Optus Small Business Council to strengthen local engagement and drive customer value.">
• Develop and implement local community strategies, including go-to-market plans and regional playbooks, to embed us into key business communities and improve customer experience at a local level.">
• Build and manage strategic partnerships with industry bodies, chambers of commerce, and small businesses to boost brand trust, visibility, and mutual value.">
• Drive thought leadership and content creation, collaborating with Marketing and Corporate Affairs to deliver impactful campaigns and insights tailored to small business needs.">
• Act as the voice of the small business community within our organisation, representing their needs in strategy development and ensuring customer-first thinking across all initiatives.">
• Orchestrate cross-functional collaboration, influencing senior leaders and internal teams to align on and implement business community initiatives effectively and on time.">
• Own end-to-end delivery of initiatives, including contractual negotiations, program execution, and supervise performance to ensure commercial and operational success.">

Requirements:

We are looking for someone with extensive hands-on experience in marketing, customer value management (CVM), or related fields, plus demonstrated experience in a leadership role, ideally within telecommunications or a service industry. The ideal candidate will have strong commercial and financial competence, including experience with business case development, budgeting, forecasting, and P&L management.

The successful candidate will also possess expertise in proposition development, including positioning, pricing, and promotion, supported by strong data and analytics skills from strategy through to execution. Tertiary qualifications in Marketing, Business, or a related field are essential.

A proven track record of influencing and communicating effectively across all levels, with strong planning, presentation, and stakeholder management capabilities, is also required. Demonstrated problem-solving, adaptability, and self-direction, with a collaborative approach, strategic and critical thinking, and ability to deliver outcomes in complex or ambiguous environments, will be highly valued.

What We Offer:

Our organisation offers a range of benefits, including flexible working arrangements, inclusive parental leave policies, competitive leave provisions, and access to professional development opportunities.

We are committed to creating a workplace culture that values diversity, equity, and inclusion. Our employees enjoy a range of employee-led volunteer groups, which provide opportunities to connect with like-minded individuals and make a positive impact in the community.

Join our team and take advantage of our vibrant campus life, which features a range of facilities, including restaurants, cafes, gymnasiums, GP clinics, and post offices. With regular free bus services connecting our campus to nearby public transport hubs, getting to work has never been easier.

Apply now and become part of our dynamic team