Relationship Manager

6 days ago

Melbourne, Victoria, Australia beBeeLoyalty Full time
Customer Relationship Manager Position

A high-profile role for a customer-centric retail group seeks a skilled Customer Relationship Manager to lead the strategy and execution of customer relationship management initiatives.

About the Role
  • Lead the development of targeted campaigns, personalized customer experiences, and the continued growth of our loyalty program.
  • Oversight of the loyalty program (Insider), including acquisition, engagement, and retention.
  • Partner with key stakeholders to evolve program benefits, promotions, and engagement strategies.
  • Ensure Privacy Act and SPAM Act compliance, safeguarding the brand through best-practice data governance.
Key Responsibilities
  • Crm & Loyalty Program Management:
    • Own the strategy, delivery, and growth of the loyalty program (Insider).
    • Develop and optimize lifecycle marketing journeys.
    • Ensure loyalty program communication is compelling, on-brand, and aligned with commercial priorities.
  • Customer Journey Development & Campaign Optimisation:
    • Map and maintain a holistic contact strategy.
    • Build campaign frameworks and content journeys that deepen customer relationships and drive purchasing behaviour.
  • Data & Insights:
    • Leverage the Customer Data Platform (CDP) to build, manage, and refine audience segments.
    • Implement A/B testing and other optimization methods to refine targeting and messaging.
  • Collaboration & Process Optimisation:
    • Partner with martech, marketing, and data teams to enhance CRM capabilities.
    • Define requirements and brief IT and martech teams on new tracking, features, and enhancements to our CDP and CRM platforms.
    Requirements
    • 5+ years' experience in CRM, loyalty, or retention marketing.
    • Proven track record of delivering measurable growth in customer engagement and retention.
    • Experience managing loyalty programs, lifecycle marketing, and multi-channel campaigns.

  • Workplace Services Manager

    2 days ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...

  • Case Care Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCare Manager Full time $85,000 - $98,506

    Job DetailsThis role involves facilitating the exchange of health and medical information between clients and healthcare providers. The ideal candidate will possess excellent communication skills, be able to negotiate conflicts effectively and have strong time management skills.">Responsibilities:Manage a portfolio of clients ensuring timely action within...

  • Manager Family Violence Program

    1 week ago

    Melbourne, Victoria, Australia Relationship Matters Full time $120,000 - $125,000 per year

    About the roleManager Family Violence Program EFT)$120K – 125K + super + salary packagingHybrid working options, with 2 days in our CBD office and 1 day in WyndhamAccess to regular professional development and training opportunitiesLead a passionate, inclusive and experienced teamAccess to Salary Packaging & Portable Long Service Leave schemeAbout the...

  • Relationship Manager Relationship Manager

    1 day ago

    Melbourne, Victoria, Australia ANZ Banking Group Limited Full time $80,000 - $120,000 per year

    About Us If you're looking for more impact in your business banking career, you need to be looking at ANZ.  Because for us, business banking is about relationships. It's how we give our customers the tailored insights and solutions they rely on. And it's how our relationship managers share in more of the passion and success of their customers. About the...

  • Relationship Manager

    5 days ago

    Melbourne, Victoria, Australia Affin Group Full time

    Join to apply for theRelationship Manager (Nationwide)role atAFFIN GroupJoin to apply for theRelationship Manager (Nationwide)role atAFFIN GroupCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry...

  • Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia Geared Asset Finance Full time $90,000 - $120,000 per year

    Relationship Manager – Equipment Finance / Vendor ProgramsLocation: Melbourne / VictoriaEmployment Type: Full-timeSalary: Competitive package + car allowance + performance-based incentivesAbout UsAt Geared Finance we specialise in providing tailored equipment finance solutions that help businesses grow, evolve, and succeed. With a strong network of...

  • Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia AFFIN Group Full time

    Join to apply for the Relationship Manager (Nationwide) role at AFFIN GroupJoin to apply for the Relationship Manager (Nationwide) role at AFFIN GroupCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the...

  • Relationship Manager

    4 days ago

    Melbourne, Victoria, Australia Affin Group Full time

    Join to apply for the Relationship Manager (Nationwide) role at AFFIN GroupJoin to apply for the Relationship Manager (Nationwide) role at AFFIN GroupCreate your future with AffinYou too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work.Here, you don't just stay at the forefront of the...

  • Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerEngagement Full time $80,000 - $160,000

    Job TitleWe are seeking an experienced professional to fill the role of Relationship Manager. This individual will be responsible for building and maintaining strong relationships with key customers, identifying opportunities for growth and maximizing customer satisfaction.The ideal candidate will have a clear understanding of our value proposition, products...

  • Relationship Manager

    3 days ago

    Melbourne, Victoria, Australia Westpac Group Full time

    Bank of Melbourne- Located in CBD- Build networks and new business**How will I help?**It's right there in the name - this role's all about creating and maintaining outstanding relationships with our affluent customers as part of our Relationship Management team. With full portfolio management, you'll look after any lending and credit requirements, while...