Care Manager

3 weeks ago


Mulgrave, Australia Australian Unity Full time

Australian Unity is seeking a highly skilled Care Manager to join our Home Health service in South East Melbourne. As a key member of our team, you will be responsible for delivering in-home care to ageing clients, helping them live independently within their own homes and communities.

This is an exciting opportunity to collaborate with a Business Leader who is passionate about achieving great results both for the business and the customer. You will have the opportunity to foster a culture of learning and development, making this a valuable learning and growth experience for you.

The successful candidate will have a proven track record of cultivating a high-performing and engaged team, with experience in coaching and developing teams. They will also have exceptional multitasking and problem-solving skills, with the ability to take ownership of customer-focused solutions.

Key responsibilities will include:

  • People Leadership, including engagement and collaboration with your team, formal and informal coaching, monitoring performance, and fostering a safety culture.
  • Providing dedicated customer case management by conducting initial assessments and developing comprehensive care plans, all while building strong connections with clients' families.
  • Conducting Recruitment activities and Onboarding of new Care Workers.
  • Managing and resolving client escalations and complaints to ensure high levels of satisfaction.
  • Driving customer acquisition and growth while building a positive brand presence in the community.
  • Driving continuous improvement initiatives and maintaining a strong focus on compliance within your portfolio.

Australian Unity offers a range of benefits, including additional leave entitlements, lifelong learning and career development opportunities, and staff discounts. If you are a motivated and experienced Care Manager looking for a new challenge, please apply today.


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