Tech Pro Deliverer

6 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $115,000

Customer Support Expert

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We are seeking a skilled Customer Support Expert to deliver top-notch support and ensure our clients' business operations are protected. As a key member of the team, you will play a pivotal role in keeping businesses running smoothly and securely.

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Your primary mission is to ensure that our clients' vital systems remain operational, protected, and recoverable in the face of disasters, cyber-attacks, or any disruptive events. With your expertise and passion for problem-solving, you'll continuously train on new and upcoming products to provide the highest level of technical support.

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Key Responsibilities:

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  1. Perform incident triage and maintain ownership until resolved or escalated for further research.
  2. Build ongoing relationships with customers.
  3. Answer incoming support inquiries via various channels.
  4. Continuously train on new and upcoming products to ensure the highest level of technical support.
  5. Develop a strong understanding of client requirements and processes.
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Requirements:

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  1. 3-5 years of Technical Support experience in the SaaS or Software industry.
  2. Career experience in the Managed Service Provider (MSP) or Mid-Market Enterprise (MME) industry preferred.
  3. University degree in Information Technology, Computer Science, Information Systems, Software Engineering or Cyber Security preferred or equivalent experience.
  4. Linux CLI experience, Office 365 and Google Workspace administration, understanding and writing SQL, API troubleshooting, browser dev tools / troubleshooting preferred.
  5. Driven by learning new things and the ability to thrive in an environment filled with learning new technologies.
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This is a unique opportunity to work with one of the fastest growing tech companies in the world. You will have the chance to earn a competitive compensation package and work in a dynamic environment.

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