Sms Deliverability

Deliverability & Compliance are core pillars to our customers's success in delivering the right messages to the right people at the right time. The SMS Operations & Compliance Consultants.. They provide technical deliverability support to our customers by root causing SMS filtering issues and providing solutions. They monitor for and address compliance issues to protect the integrity of our reputation. SMS Operations & Compliance Consultants ensure that Klaviyo and our customers are always up to date with the most recent Mobile industry laws and regulations.

**How you will make a difference..**
- Establish and maintain documentation such as delivery best practices, compliance and playbooks to support repeatability as we expand and onboard new markets and new SMS partners
- Identify and rectify data, process, and technology issues through monitoring of our operations
- Adapt and improve workflows as we scale our SMS business
- Provide SMS/MMS delivery and compliance support to our customers and our internal teams
- Manage SMS partners to achieve timely resolutions for customers
- Assist customers with blockers, complaints, and issues with carriers
- Take an active role in thought leadership through writing blogs, articles, and participating in webinars
- Partner with cross-functional teams to improve efficiency, process, and performance to accelerate achievement of Klaviyo's business goals

**Who you are**
- You are a strategic thinker who excels in execution, establishing priorities and meeting swift deadlines in a rapidly changing environment.
- You are proactive and self-motivated to identify and solve problems; you're comfortable with a high degree of responsibility and autonomy.
- You're capable of learning quickly and mastering complicated systems and manual processes.
- You're empathetic and customer-first.
- Your attention to detail and accuracy is evident in all that you do.
- You're process-oriented and enjoy the clarity of well documented processes and best practices that bring structure to chaos.
- You're comfortable working independently and with multiple internal teams, as well as building/maintaining relationships with cross functional and geographically dispersed teams.
- You are energized by supporting teammates in achieving mutual goals; you have a passion for driving measurable impact in a dynamic environment.
- You want to help our Sales, Support and Success teams build the path to scale.

**What you have**
- 2-3 years or equivalent experience in an operations role at a tech company with a technical product
- Excellent communication skills, able to work with, influence and align with multiple stakeholders
- A desire to be hands-on in your daily work and drive accuracy through personal performance
- Excel expertise (e.g. vlookup, sumifs, table formulas)
- Experience modeling complex problems, both conceptually and tactically (spreadsheets, analysis tools, visualization)

**What would be a bonus**
- Experience with SMS/MMS sending for a third party like Twillio and ZipWhip
- Project management experience
- Technical Writing/Blogging and Training Experience

**Get to Know Klaviyo**
- If you are a Colorado resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be _submitted here_. Additional information regarding benefits can be found _here_._
- Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law._