Contact Centre Leader

4 days ago

Newcastle, New South Wales, Australia beBeeLeader Full time $59,280 - $100,000

**About Wine Selectors**

We're a team that's passionate about delivering exceptional wine experiences.

We've been providing top-notch service for over 50 years, with a relentless focus on customer satisfaction.

You don't need to be a wine expert, as our industry professionals take care of the tasting and selection process.

Our contact centre leadership team is looking for a dynamic leader to drive business growth through training, coaching, and motivation.

This role is crucial in ensuring our members receive outstanding service.

**Key Responsibilities:**

- Foster a vibrant work culture that drives sales growth and exceptional service
- Unleash frontline staff through training, coaching, and motivating them to excel
- Provide real-time support and guidance to frontline staff
- Develop incentives to boost team motivation
- Hold regular one-on-one meetings and maintain detailed records.

**Ideal Candidate:**

- A relationship-building specialist who inspires respect and leads by example
- A creative problem-solver who prioritizes business goals while finding innovative solutions

**Requirements:**

- At least 1 year of sales experience with consistently high targets achieved
- Leadership experience: 1 year (required)
- Sales experience: 1 year (required)

**Benefits:**

- Employee discount
- Flexible work arrangements, including remote work options

**Schedule:**

- Standard 8-hour shift

**Additional Benefits:**

- Commission-based earnings
- Performance bonus opportunities

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