Customer Service Coordinator

24 hours ago

Moore Park Beach, Queensland, Australia PARTALE Full time
About the Job

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Impulse Trading. As a key member of our customer service team, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Act as the primary point of contact for customer inquiries, efficiently receiving and processing orders for logistics and dispatch.
  • Proactively communicate with customers regarding order confirmations and updates, ensuring a smooth and transparent order process.
  • Accurately input customer sales orders and local purchase orders into NetSuite, maintaining high data integrity.
  • Collaborate with the sales team to input customer forecast sales and contracts into NetSuite, ensuring alignment between customer expectations and company capabilities.
  • Provide product costings and availability information to the sales team to support their decision-making and customer interactions.
  • Manage and distribute the Forecast vs. Sales Report, providing critical insights for sales and logistics planning.
  • Ensure that contracted sales and sales orders reflect customers' specific requirements within the ERP system.
  • Proactively seek orders and forecasts from customers, ensuring a steady flow of business and anticipating customer needs.
  • Maintain multi-level contact with large customers, coordinating with planning, procurement, supply, and receival departments to ensure consistent service delivery.
  • Capture and update supply terms from customers, ensuring all records are current and accurate.

About You

  • Exceptional organisational skills and a strong attention to detail, ensuring all tasks are completed with precision.
  • Excellent communication skills, with the ability to interact proficiently and effectively with customers and internal teams.
  • Ability to work independently, efficiently, and effectively, managing multiple responsibilities and tasks simultaneously.
  • Experience with management systems such as NetSuite is preferred but not essential.
  • Competence with Microsoft Office applications, including Word, Excel, and PowerPoint.
  • High level of attention to detail and eye for accuracy.
  • Logistics experience is preferred however not required.

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