Customer Experience Manager
1 day ago
About the Role:
Job Title: Customer Experience Manager
At HOYTS, we're looking for a talented individual to join our team as a Customer Experience Manager. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and ensuring a positive atmosphere in our cinemas.
Responsibilities:
- Lead by example: Provide outstanding customer service and set the standard for our team.
- Store operations: Manage daily store operations, including inventory management, stock control, and conflict resolution.
- Marketing and promotions: Develop and implement store marketing plans to drive sales and increase brand awareness.
- Employee management: Lead and motivate a team of staff, providing coaching, training, and performance feedback.
- Compliance: Ensure compliance with company policies, procedures, and regulatory requirements.
About You:
We're looking for a highly motivated and organized individual with excellent communication and leadership skills. You'll have a minimum of 4 years of experience in a leadership role, preferably in a fast-paced retail or hospitality environment. You'll be confident in your ability to work under pressure, multitask, and make sound decisions. If you're passionate about delivering exceptional customer experiences and have a can-do attitude, we'd love to hear from you
Benefits:
We offer a competitive salary, opportunities for career growth and development, and a fun and dynamic work environment.
How to Apply:
Apply now by submitting your resume and cover letter to [insert contact details].
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