Customer Service Operations Coordinator
1 day ago
KPMG is a leading professional services firm that provides audit, tax and advisory services to its clients. We have a strong presence in the market and are known for our expertise and commitment to excellence.
Salary InformationThe estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience.
Job DescriptionWe are seeking an experienced Engagement Coordinator to join our National Service Centre team. As an Engagement Coordinator, you will be responsible for providing administrative support to our client-facing teams and ensuring the smooth delivery of our client engagements.
Your key responsibilities will include:
- Providing exceptional customer service support to our national client-facing staff;
- Leading the delivery of administration for KPMG client engagements;
- Preparing engagement letters, reports and other documentation;
- Drafting and raising bills and client debtor management;
- Creating and editing job codes in SAP and maintaining data integrity;
- Using various risk management systems;
- Using accounting software as needed to support the client-facing team;
- Meeting set performance KPIs & SLAs.
To be successful in this role, you will need:
- Excellent customer service skills gained in an administration, retail or hospitality environment;
- Initiative, self-motivation and a commitment to providing highly responsive customer service;
- Outstanding time management, problem-solving, and organisational skills gained in a high-volume environment with competing demands;
- A collaborative, team-focused mindset and a flexible approach to your work;
- Strong written and verbal communication skills;
- Intermediate/Advanced Microsoft Office skills.
As a member of our team, you can expect:
- Flexible working arrangements across home and office – 3 days in office, 2 days at home (optional);
- A state-of-the-art green 6-star Parramatta office in Parramatta Square;
- An employee benefits and rewards program with exclusive access to a range of discounts, offers and services;
- Dedicated onboarding and training expertise and support;
- Social Committee events dedicated to culture and engagement;
- 26 weeks paid parental leave;
- Paid volunteer leave.
We offer a dynamic and supportive work environment that encourages collaboration, innovation and personal growth. If you are passionate about delivering exceptional customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.
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