Customer Service Operations Coordinator

1 day ago


Parramatta Park, Queensland, Australia KPMG Full time
About KPMG

KPMG is a leading professional services firm that provides audit, tax and advisory services to its clients. We have a strong presence in the market and are known for our expertise and commitment to excellence.

Salary Information

The estimated salary for this role is AU$60,000 - AU$80,000 per annum, depending on experience.

Job Description

We are seeking an experienced Engagement Coordinator to join our National Service Centre team. As an Engagement Coordinator, you will be responsible for providing administrative support to our client-facing teams and ensuring the smooth delivery of our client engagements.

Your key responsibilities will include:

  • Providing exceptional customer service support to our national client-facing staff;
  • Leading the delivery of administration for KPMG client engagements;
  • Preparing engagement letters, reports and other documentation;
  • Drafting and raising bills and client debtor management;
  • Creating and editing job codes in SAP and maintaining data integrity;
  • Using various risk management systems;
  • Using accounting software as needed to support the client-facing team;
  • Meeting set performance KPIs & SLAs.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Excellent customer service skills gained in an administration, retail or hospitality environment;
  • Initiative, self-motivation and a commitment to providing highly responsive customer service;
  • Outstanding time management, problem-solving, and organisational skills gained in a high-volume environment with competing demands;
  • A collaborative, team-focused mindset and a flexible approach to your work;
  • Strong written and verbal communication skills;
  • Intermediate/Advanced Microsoft Office skills.
Benefits

As a member of our team, you can expect:

  • Flexible working arrangements across home and office – 3 days in office, 2 days at home (optional);
  • A state-of-the-art green 6-star Parramatta office in Parramatta Square;
  • An employee benefits and rewards program with exclusive access to a range of discounts, offers and services;
  • Dedicated onboarding and training expertise and support;
  • Social Committee events dedicated to culture and engagement;
  • 26 weeks paid parental leave;
  • Paid volunteer leave.
What We Offer

We offer a dynamic and supportive work environment that encourages collaboration, innovation and personal growth. If you are passionate about delivering exceptional customer service and have the necessary skills and experience, we encourage you to apply for this exciting opportunity.



  • Parramatta Park, Queensland, Australia National Workforce Full time

    We are seeking an experienced Customer Service Coordinator to join our team at National Workforce. This is a fantastic opportunity for a skilled individual to work in a dynamic and supportive environment, providing excellent customer service to our clients.


  • Parramatta Park, Queensland, Australia Chandler Macleod Full time

    Role OverviewAs a Customer Service Engagement Coordinator with Chandler Macleod, you will be responsible for delivering exceptional customer service to stakeholders, community, and visitors as a frontline representative of the Authority. This includes effective first-line response to enquiries and feedback through multiple communication channels to...


  • Parramatta Park, Queensland, Australia HCF - Member Service Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesEngage with customers in a professional and empathetic manner,...


  • Parramatta Park, Queensland, Australia HCF - Member Service Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at HCF - Member Service. As a key member of our contact centre, you will play a vital role in delivering exceptional service to our members, ensuring their needs are met and exceeded.Key ResponsibilitiesEngage with customers in a professional and...


  • Parramatta Park, Queensland, Australia Service Stream Full time

    About Service StreamService Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.This includes designing, constructing, and maintaining new and existing networks, providing end-to-end engineering and...


  • Parramatta Park, Queensland, Australia KPMG Full time

    We are seeking a highly motivated and organised Engagement Coordinator to join our National Service Centre in Parramatta Square. As a key member of our operations team, you will be responsible for delivering exceptional customer service and leading the administration of client engagements from on-boarding to completion.Main Responsibilities:Provide timely...


  • Parramatta Park, Queensland, Australia Ashdown People Full time

    About the RoleAs a Customer Service Officer with Ashdown People, you will be the voice of our company when helping with customers. Your responsibilities will include:Handling escalated customer complaints and inquiries from various channels.Providing and coordinating solution services to customers.Following the warranties and returns policy to provide good...


  • Parramatta Park, Queensland, Australia Synaco Global Recruitment Full time

    About the Role:Synaco Global Recruitment is seeking a skilled Customer Service Administrator to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Manage high-value...


  • Parramatta Park, Queensland, Australia Charterhouse Full time

    Explore a role as a Property Services Coordinator with Charterhouse in Parramatta, NSW.Salary: $43.23 per hour + SuperJob OverviewThis is a Contract Role - Until Dec 21 2024 - Possible ExtensionWe are seeking a Property Services Coordinator to join our team at Charterhouse. As a key member of our Property Service Centre team, you will play a critical role in...


  • Parramatta Park, Queensland, Australia City of Parramatta Full time

    About the RoleWe are seeking a highly skilled Library Officer to join our team at City of Parramatta. As a key member of our library services team, you will be responsible for delivering exceptional customer service and actively providing service delivery by working as a team member and assisting Branch Team Leaders at various locations in Parramatta...


  • Parramatta Park, Queensland, Australia Programmed Full time

    At Programmed, we are seeking a skilled Facility/Works Supervisor to ensure the delivery of high-quality services for our social housing contract.This role involves coordinating and monitoring subcontractor performance to guarantee safe, timely delivery of works that meet our quality standards.Your key responsibilities will include:Delivering professional...


  • Parramatta Park, Queensland, Australia Charterhouse Full time

    Job SummaryThe Property Officer will be responsible for delivering high-quality, consistent, and timely property-related services to customers. This includes coordinating repairs, maintenance, and inspections for customer-owned properties managed by the Department.Key ResponsibilitiesDeliver high-quality services to customers, both internally and...


  • Parramatta Park, Queensland, Australia Cater Care Full time

    We are seeking a skilled Financial Operations Coordinator to join our Commercial Finance team at Cater Care Australia. Based in Parramatta, this permanent full-time position offers an excellent opportunity for a talented individual to contribute to our dynamic team.As a Financial Operations Coordinator, you will be responsible for:Preparing and reviewing...


  • Parramatta Park, Queensland, Australia National Workforce Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking an experienced customer service representative to join our team at National Workforce in Wetherill Park. The successful candidate will be responsible for providing excellent customer service, managing requests, and performing various administrative tasks.Key...


  • Parramatta Park, Queensland, Australia Fuse Recruitment Full time

    Warehouse Operations CoordinatorWe are seeking a highly skilled Warehouse Operations Coordinator to join our team at Fuse Recruitment. As a Warehouse Operations Coordinator, you will be responsible for overseeing the input and output of warehouse operations.Key Responsibilities:Receiving all stock using RF scannersLoading and unloading trucks for...


  • Parramatta Park, Queensland, Australia Tesla Full time

    **What to Expect**Tesla Motors is seeking a skilled customer service professional to support our service team. As a Service Advisor, you will interact with customers and employees, requiring a balance of technical knowledge and customer service skills. If you are passionate about delivering exceptional service and supporting the latest EV technology, we...


  • Parramatta Park, Queensland, Australia SSI Australia Full time

    About the Role:The Operational Support Officer plays a vital role in providing high-quality operational and administrative services to support the Heads of and their respective leadership teams at SSI Australia.Key Responsibilities:Coordinate media and speaking engagements by managing enquiries, invitations, and liaising with Marketing and Communications...


  • Parramatta Park, Queensland, Australia REO Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Officer to join our team in Western Sydney, NSW. This role will provide an exceptional opportunity to work in a fast-paced environment, supporting our company strategy to deliver an outstanding customer experience.Key ResponsibilitiesManage service requests, orders, scheduling, and performance...


  • Parramatta Park, Queensland, Australia National Workforce Full time

    Job Summary:National Workforce is seeking an experienced customer service/administrator to join our team at our Wetherill Park client site.Key Responsibilities:Invoicing and data entryCoordinating special customer deliveriesManaging requests from the Central Customer Delivery teamResponding to customer inquiriesSorting and processing...


  • Parramatta Park, Queensland, Australia National Workforce Full time

    Join National Workforce as a skilled customer service representative and experience the satisfaction of working in a dynamic warehouse environment. Offered are attractive shift timings, including morning shifts from 9 am to 5 pm and afternoon shifts from 4 pm to 12 am. Key responsibilities include invoicing, coordinating special customer deliveries, managing...