Service Team Leader

4 days ago

Hervey Bay, Australia Churches of Christ Full time
About the Role

The Service Team Leader - Case Manager is a key position within our Home Care Team, responsible for providing operational support and connection with individuals in our care. This role is focused on empowering clients to live independently through outstanding case management, contributing to their quality of life and having a positive impact.

Key Responsibilities
  • Organize, conduct, and document the planning, provision, and assessment of community services for low to medium-level client care needs.
  • Ensure compliance with community care best practice, privacy, and legal obligations.
  • Provide advocacy and support for clients and individuals with dementia and/or behaviors of concern.
  • Coordinate stakeholders and external services to enhance care for clients.
  • Promote the service within the catchment area and identify opportunities for expansion.
Requirements
  • Certificate III in Individual Support (Home and Community) or equivalent.
  • Current driver's license and a willingness to use your own comprehensively insured vehicle for work purposes.
  • Applied knowledge of current aged care legislation, funding mechanisms, government policies, and statutory regulations.
  • Current First Aid and Cardiopulmonary Resuscitation (CPR) certificates.
  • Minimum one-year experience in leading a service delivery team and planning, coordinating, and implementing care services in the home care/community care environment.
  • Ability to use mobile devices to record and manage information.
  • Intermediate computer skills with the ability to use Word, Excel, Outlook, and PowerPoint.
  • Possess a current National Police Certificate - or the ability to acquire.
  • Undergo a National Personal Insolvency Check.
Our Values

We are a not-for-profit organization that values unconditional love, continual innovation, mutual trust, wise stewardship, and safety. If you align with these values and are passionate about making a difference in the lives of others, we encourage you to apply.

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