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Service Team Leader

2 months ago

Hervey Bay, Australia Churches Of Christ In Queensland Full time

Job Title: Service Team Leader - Case Manager

Job Summary:

We are seeking a highly skilled and experienced Service Team Leader - Case Manager to join our Home Care Team in Hervey Bay. As a key member of our team, you will be responsible for providing exceptional case management services to our clients, ensuring their needs are met and their independence is promoted.

Key Responsibilities:

  • Organize, conduct, and document the planning, provision, and assessment of community services for low to medium level client care needs.
  • Ensure compliance with community care best practice, privacy, and legal obligations.
  • Provide advocacy and support for clients and people living with dementia and/or behaviors of concern.
  • Coordinate stakeholders and external services to enhance care for clients.
  • Promote the service within the catchment area and identify opportunities for expansion.

Requirements:

  • Certificate III in Individual Support (Home and Community) or Certificate III in Individual Support (Ageing, Home and Community) or equivalent.
  • Current driver's license and a willingness to use your own comprehensively insured vehicle for work purposes.
  • Applied knowledge of current aged care legislation, funding mechanisms, government policies, and statutory regulations.
  • Current First Aid and Cardiopulmonary Resuscitation (CPR) certificates.
  • Minimum one-year experience in leading a service delivery team and planning, coordinating, and implementing care services in the home care/community care environment.
  • Ability to use mobile devices to record and manage information.
  • Intermediate computer skills with the ability to use Word, Excel, Outlook, and Power Point.
  • Possess a current National Police Certificate - or the ability to acquire.
  • Undergo a National Personal Insolvency Check.

Organizational Values:

We are committed to our organizational values of Unconditional Love, Continual Innovation, Mutual Trust, Wise Stewardship, and Safety. If you share these values and are passionate about delivering exceptional care to our clients, we encourage you to apply for this exciting opportunity.