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Hotel Operations Manager

2 months ago

Brisbane, Queensland, Australia Echo Entertainment Group Full time
Hotel Duty Manager

We are seeking a highly skilled and experienced Hotel Duty Manager to join our team at Treasury Brisbane. As a key member of our hotel operations team, you will be responsible for overseeing and supporting the daily operations of the hotel and hotel food and beverage departments.

Key Responsibilities:
  • Ensure a high standard of service and attention to detail within the department.
  • Demonstrate strong leadership, excellent communication, and effective interpersonal skills.
  • Proactively address challenges, provide feedback on staff performance, and uphold employee discipline.
  • Direct and manage departmental operations, overseeing key responsibilities such as scheduling, training, upholding customer service standards, and performance management.
  • Address guest feedback in a timely manner to ensure maximum guest satisfaction.
  • Represent hotel senior leadership in their absence and perform related duties.
  • Lead by example in presentation, customer care, commitment, and professionalism.
Requirements:
  • Guest focused with a commitment to delivering excellent customer service, and prior experience in a luxury 5-star property.
  • Demonstrate a composed demeanour, particularly in challenging situations, and possess the ability to effectively navigate conflicts towards successful resolution.
  • High level of communication and organisational skills
  • Maintain a sales-focused mindset to promote room upsells and cross-departmental upselling opportunities consistently.
  • Sound knowledge of Opera Front Office System is preferred.
  • Availability to work on a 24/7 rotating roster.
What We Offer:
  • Enjoy a complimentary buffet meal during every shift.
  • Your uniform will be laundered and prepared for you daily on-site.
  • Access to discounted parking within the city
  • Up to 30% discounts available at our award-winning restaurants and hotel accommodations
  • Embark on a journey of career growth, training, and courses through The Star Academy, opening limitless career pathways.
  • Become part of an organization that values diversity, teamwork, and encourages you to bring your authentic self.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.