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5 days ago
This is a customer-facing role where you will be the primary point of contact for our clients. As a Customer Service Representative, your key responsibilities include:
- Providing exceptional customer service to meet and exceed client expectations
- Responding to customer inquiries in a timely and professional manner
- Resolving customer complaints and issues through effective communication and problem-solving skills
To succeed in this role, you will need:
- A strong customer service background with experience in resolving customer complaints and issues
- Excellent communication and interpersonal skills to build rapport with clients and colleagues
- The ability to work independently and as part of a team to achieve business objectives
- A high level of emotional intelligence and empathy to understand and respond to customer needs
- A flexible approach to work with the ability to adapt to changing priorities and deadlines
We offer a range of benefits to support your career development and well-being, including:
- Ongoing training and development opportunities to enhance your skills and knowledge
- A competitive salary and bonus structure
- A comprehensive employee assistance program to support your mental health and wellbeing
- A flexible working arrangement that allows you to balance your work and personal life
We are a values-driven organization that is committed to making a positive impact in the community. Our vision is to deliver exceptional customer service and build long-term relationships with our clients.
- We value diversity and inclusion in the workplace and strive to create a culture that is welcoming and inclusive of all employees
- We are committed to ongoing learning and development to stay ahead of the curve in terms of industry trends and best practices
- We prioritize employee engagement and recognition to drive motivation and productivity
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