Delivering Exceptional Customer Experiences

1 week ago

Warwick, Australia beBeeCustomerService Full time $50,000 - $80,000
Customer Service Officer Role Overview

We are seeking a motivated and friendly individual to join our team as a Customer Service Officer. This role will involve providing excellent customer service, answering general enquiries, facilitating membership subscriptions, bookings, and promoting our programs and services.

Key Responsibilities:
  • Provide high-quality, efficient, and friendly service at reception, over the phone, and in written correspondence;
  • Ensure timely response to customers' needs or concerns;
  • Provide information about and facilitate memberships, enrolments, and bookings;
  • Market and promote our programs and services to potential, new, and existing members;
  • Perform opening/closing duties, including cash counting, till balancing, daily cash reconciliations, and banking.
Requirements:

To be successful in this role, you will need:

  • A strong passion for delivering exceptional customer service;
  • Excellent communication and interpersonal skills;
  • The ability to work in a fast-paced environment and multitask effectively;
  • Basic computer skills and familiarity with software applications;
  • Availability to work a variety of shifts, including weekends and public holidays.
Benefits:

As a valued member of our team, you will enjoy:

  • Free YMCA gym membership;
  • Discounted accommodation rates at the George Williams Hotel;
  • Discounted rates at our childcare facilities;
  • Discounted rate on health care through Medibank Private;
  • Access to our online employee discounts and benefits program.
What's Next?

If you're passionate about delivering outstanding customer service and have a keen interest in working with people, we encourage you to apply for this exciting opportunity. Please submit your resume and a covering letter outlining your experience and qualifications against the selection criteria outlined above.

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