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Wildlife Conservation Officer

2 months ago


Cowes, Victoria, Australia Phillip Island Nature Parks Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Visitor Experience Officer. In this role, you will be responsible for providing exceptional service to our visitors, ensuring they have a memorable and enjoyable experience at our nature parks.

Key Responsibilities
  • Deliver outstanding customer service to visitors, responding to their queries and providing information about our parks and wildlife.
  • Work collaboratively with our team to ensure a seamless and engaging experience for visitors.
  • Contribute to the development and implementation of programs and initiatives to enhance visitor engagement and experience.
  • Provide guidance and support to visitors, including those with disabilities, to ensure they can fully participate in our activities.
  • Work in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of customer service.
Requirements
  • High level of experience in customer service, preferably in a fast-paced environment.
  • Previous experience in visitor engagement, sales, and service duties.
  • Ability to communicate effectively with a diverse range of visitors, including non-English speaking visitors.
  • Experience in system use, point of sale, ticketing systems, and cash handling.
  • Proven ability to follow directions, de-escalate conflicts, and multi-task in a diverse environment.
What We Offer

We offer a flexible and inclusive work environment, with opportunities for professional development and growth. Our team is passionate about conservation and wildlife protection, and we are committed to making a positive impact on our community.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about wildlife and conservation, and are committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.