Visitor Research Officer

2 weeks ago

Cowes, Australia Phillip Island Nature Parks Full time

Our Commitment

At Phillip Island Nature Parks we are committed to fostering a diverse and inclusive workplace which represents both the community we work in and our visitors. We are committed to reconciliation with Aboriginal and Torres Strait Islander Peoples and Aboriginal and Torres Strait Islander People are strongly encouraged to apply. We celebrate diversity of thought, culture, gender, and ability and support a workplace culture and environment where people can work flexibly to support a rewarding work-life balance. As such we encourage applications which represent this diversity and discussions regarding reasonable adjustments which could be made to ensure your success and satisfaction in the role.  

The Nature Parks is a child safe environment. Everyone at Nature Parks is responsible for the care and protection of children in accordance with our Child Protection and Safety Policy and Code of Conduct. 

Visitor Research Officer

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, dedicated to protecting over 1,805 hectares of reserves, wetlands, and woodlands. We take pride in fostering a flexible, inclusive, and supportive workplace culture where your contributions are valued, and your professional growth is encouraged. Join us to be part of a team that shares your passion for environmental and wildlife conservation. Here, you'll discover a rewarding career and a truly great place to work.

About the Role

The Visitor Research Officer will be responsible for analysing and interpreting data collected through the Visitor Survey program. This data drives and informs key strategic initiatives and aims to develop our level of understanding of visitors’ needs, expectations, and experiences in order to deliver authentic and positive experiences.

Key responsibilities include:

  • Collate, analyse and interpret data obtained from a variety of internal and external sources, including visitor surveys and online reviews
  • Identify trends and key insights
  • Respond to visitor reviews posted on social media platforms
  • Prepare monthly and ad-hoc reports
  • Contribute to visitor and market research activities
  • Coordinate and facilitate the monthly meeting of the Visitor Review Working Group
  • Provide support and assistance as required under the direction of the Tourism Project manager and Project and Interpretations officer
  • Other Tourism Project administration tasks as required

Click here to view Position Description - Visitor Research Officer

The Benefits

  • Part time position- 20 hours per fortnight (Monday to Friday)
  • Flexible work options that offer work life balance
  • Position covered under Phillip Island Nature Parks Enterprise Agreement
  • Scale 2 hourly rate - $26.87 (at commencement), $28.71 (after 3 months)
  • Access to our Employee Assistance Program (EAP) for you and your family
  • Learning and development opportunities
  • Excellent leave entitlements including paid parental leave and the ability to purchase additional leave
  • Discounts on entry fees in to our attractions, food, beverages, and retail purchases.

How to Apply

If this sounds like you, please apply by submitting your CV and cover letter addressing the key selection criteria.

Applications close, Sunday 24th November 2024.

Key Selection Criteria

  • Ability to think critically
  • Proven experience in analysing and interpreting industry trends and their impact
  • Excellent communication skills, enabling effective engagement with key stakeholders and the sharing of valuable insights.
  • Organisational and time manage skills
  • Intermediate Excel skills to ensure accurate reporting of data and the creation of graphs and charts

To commence your journey with us, the following is required:

  • Working with Children's Check
  • Drivers Licence

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