Client Engagement Manager

2 weeks ago

Perth, Western Australia beBeeCustomerEngagement Full time $90,000 - $120,000

About the role:

We are seeking an experienced Client Engagement Manager to join our Marketing Communications team.

This key position will be responsible for driving growth, engagement, and retention of customers for a national brand with ambitious goals.

Your Team:

The Marketing Communications team combines marketing, campaign management, broker engagement, community support, and customer communications.

We translate the brand and customer strategy into marketing activity, focusing on building compelling propositions and cohesive customer communications programmes - integrated across paid and owned touchpoints.

We aim to attract and retain customers through our marketing communications initiatives and deliver outcomes geared towards our business goals.

Your impact & contribution:

As a Client Engagement Manager, you'll think holistically about the end-to-end customer experience and create compelling 1:1 customer communication journeys that support customers throughout their banking lifecycle.

Your responsibilities include

Key Skills and Qualifications
  • Strong copywriting skills with the ability to write across multiple channels and within tone of voice guidelines.
  • Proven experience delivering exceptional end-to-end customer communications programs with strong data and customer insight rationale.
  • Excellent stakeholder management skills and the ability to bring together diverse groups of people for a common goal.
  • Ability to take ownership of assigned projects and work independently, whilst remaining aligned to strategy.
  • Highly organised with strong attention to detail and time management skills, and the ability to work on a number of projects at the same time.
  • Understanding of customer data and how it can be used to deliver optimal customer journeys.
  • Ability to report and use data to gain insight and be curious as to how communications/experiences could be improved.

Your qualifications:

  • 3+ years' experience in a similar role preferred.
  • Marketing or similar qualification or degree desirable but not essential.

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