Service Delivery Expert

4 days ago

Perth, Western Australia beBeeLeadership Full time $100,000 - $120,000
Customer Experience Leader Job Description

Are you a customer service professional looking for a challenging role where you can utilize your exceptional communication skills to deliver first-class service? We are seeking a Customer Experience Leader to join our Service Centre in a dynamic and fast-paced environment.

In this role, you will be responsible for leading customer service and supporting the day-to-day running of the Service Centre. Key duties and responsibilities include:

  • Leading customer service and support
  • Providing top-notch service to customers using your excellent communication skills
  • Keeping customers informed of delivery timelines
  • Conducting repair inspections and converting repairs to sales when appropriate
  • Preparing job authorities and invoices using our Service Centre computer system

As a Customer Experience Leader, you will have the opportunity to work with a supportive team and management in a company that values diversity and is committed to creating an inclusive environment for all employees. We strive to create a workplace where you can be yourself, achieve great things, and feel inspired.

Required Skills and Qualifications

To succeed in this role, you must possess:

  • Excellent verbal and written communication skills
  • Self-organisation and time management skills
  • Related industry experience
  • Strong leadership and coaching experience
Benefits

We offer a dynamic and fast-paced work environment, a supportive team, and management who value diversity and inclusion. You will have the opportunity to work on exciting projects, develop your skills, and grow professionally.

Others

Our company is passionate about creating a workplace where everyone feels valued, respected, and empowered to achieve their full potential. If you are a customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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