Installation Service Team Lead

4 days ago

Brisbane, Queensland, Australia beBeeInstallationService Full time $100,000 - $120,000
Installation Service Coordinator

We are seeking an experienced professional to lead our installation service team.

The ideal candidate will have a proven track record in coordinating installations, warranty services, and repair works. They will be responsible for managing stock, coordinating warranty and repair activities, customer installations, and ensuring timely completion of tasks.

This role requires strong communication skills, as the individual will be the primary point of contact for customers requiring assistance with installations or product warranty issues. Regular communication with the Product Development & Quality Assurance team is also essential for warranty trends, costings, and recommended improvements.

Key Responsibilities:

  • Coordinate pre-delivery work through to warranty repairs and required staffing allocations, stock on hand, and communication of progress to all parties.
  • Update and maintain accurate Scope of Works & Standard Operating Procedures.
  • Focus on budget management, cost analysis, improvement initiatives, and operational efficiencies.
  • Suggest, improve, track, or implement systems & procedures to communicate product pre-delivery ETA's to other key departments.
  • Collaborate with warehouse teams to maintain stock integrity.
  • Nurture key partnerships with installers, customers, and manage a seamless and profitable installation process.
  • Maintain a compliance-focused approach to WHS, ensuring your team, trades, and partners meet required qualifications, licenses, insurances, or certifications for works.
  • Play a key role in ordering components for installation, pre-delivery, and warranty work.

About You:

  • Preferrable at least 2 years of management, coordination, or organisational experience in a similar role.
  • Excellent data analysis skillsets, along with professional communication, interpersonal, and negotiation skills.
  • A positive attitude and collaborative approach.
  • Desire to follow systems, procedures, business objectives, and meet budgets & timelines.
  • Attention to detail with good time management skills.
  • Willingness to work from alternate locations if required and hold an unrestricted motor vehicle licence.
  • An ability to build strong rapport with internal and external stakeholders.
  • Intermediate to advanced computer skills and knowledge of Microsoft Office Suite (you may be tested on this).
  • CIN7 Inventory Management knowledge.

What We Offer:

  • A dynamic work environment that fosters growth and collaboration.
  • Opportunities for professional development and skill enhancement.
  • A comprehensive compensation package that includes competitive salary and benefits.
  • A chance to work with a talented team and contribute to the success of our organisation.

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