Payment Operations Investigator

3 days ago

Sydney, New South Wales, Australia beBeeInvestigator Full time $800,000 - $1,000,000

Job Title: Payment Operations Investigator

Job Description:

We are seeking a highly skilled Payment Operations Investigator to join our team.

This role involves investigating payment operations, particularly direct entry and NPP payment traces. Key responsibilities include tracing payments, reconciling accounts, and resolving any discrepancies.

  • Direct Entry and NPP Trace: Utilize your extensive experience to expertly trace direct entry and NPP payments, identifying discrepancies, errors, or irregularities with precision.
  • Discrepancy Resolution: Leverage your expertise to swiftly identify and resolve payment discrepancies, collaborating effectively with internal teams and external partners.

Position Objectives:
• Direct Entry and NPP Trace: Utilize your extensive experience to expertly trace direct entry and NPP payments, identifying discrepancies, errors, or irregularities with precision.
• Discrepancy Resolution: Leverage your expertise to swiftly identify and resolve payment discrepancies, collaborating effectively with internal teams and external partners.
• Provide effective operational, administrative, first and second level customer support for business systems.
• Ensure that daily processing of files, transactions, payments, and collection service files, and other operational tasks are completed.
• Conduct regular reviews of business operations to ensure operational controls are efficient and remain relevant.
• Monitor systems and liaise with stakeholders to facilitate early detection and resolution of issues.
• Assist with the planning, co-ordination, testing and verification of system changes.
• Maintain appropriate contingency arrangements for systems/operations/customers/stakeholders.
• Monitor the receipt and distribution of electronic files.

Required Skills and Qualifications:

To be successful in this role, you will need the following skills and qualifications:

  • Tertiary qualifications in a related discipline or relevant working experience.

Key Responsibilities:

  • Support the Manager, Shift Operations, in rectifying problems as they occur.
  • Assist the Assistant Manager, Shift Operations, in overseeing day/morning/evening shifts to ensure all industry SLAs are met.
  • Provide relief for the Assistant Manager, Shift Operations as required.
  • Ensure suspense and clearing accounts are reconciled daily and differences followed up immediately.
  • Ensure enquiry and tracing services are available for customers and financial institutions.
  • Reconcile returned items, action trace/return of funds requests and provide clerical support as directed.
  • Assist with the development and maintenance of the Section's administrative procedures and guidelines and testing protocols.
Benefits:

We offer a range of benefits to our employees, including:

  • The opportunity to work in a dynamic and collaborative environment.
  • Access to ongoing training and professional development opportunities.
  • A comprehensive remuneration package.
  • A range of employee benefits and discounts.
Others:

We are an equal opportunities employer and welcome applications from diverse candidates.

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