Customer Service Team Lead

2 weeks ago


Canberra, ACT, Australia Canon Full time

About the Role:


We are seeking an experienced leader to join our team as a Customer Service Team Lead. This role involves guiding a small team in providing exceptional customer service and experience.


Key Responsibilities:



  • Develop a deep understanding of customer needs and requirements to generate additional revenue.
  • Ensure team productivity and customer engagement targets are achieved through effective leadership and operational management.
  • Perform daily tasks as necessary to ensure quality standards are met.
  • Ensure service excellence through quality assurance and business process reviews.
  • Assist with monthly customer reports, including supplier invoicing and cost centre allocation.

Requirements:



  • Strong leadership and communication skills, with experience in leading a team.
  • Excellent customer service skills, with a focus on delivering exceptional customer experiences.
  • Strong time management and organizational skills, with the ability to work under pressure.
  • Good knowledge of MS Office and ability to quickly learn new technologies.
  • A great attitude and the enthusiasm to learn new skills.

About Us:


At Canon Business Services ANZ, we are committed to delivering exceptional customer service and experience. We are a market leader in Business Process Optimisation and IT services, and we are seeking a highly skilled leader to join our team.


Working with Us:


We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.


Equal Opportunities Employer:


We are an equal opportunity employer, and all applicants will be considered. Benefits and perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.



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