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Sales Assistant Casual

1 month ago

Carlton, Victoria, Australia Eva Full time
About Eva

We're a multi-award-winning B-Corp that's taking a more sustainable approach to the furniture industry. Our goal is to create a unique furniture shopping experience that's both luxurious and refreshingly approachable.

Job Summary

We're seeking a Retail Casual Sales Assistant to join our team at our first retail experience, Eva Carlton House. As a key member of our sales and operations team, you'll be responsible for providing exceptional customer service, supporting customers with their purchasing journey, and assisting with administrative tasks.

Key Responsibilities
  • Provide thoughtful customer service and support to help Eva customers on their journey to purchase Eva products
  • Assist customers with their purchasing journey by undertaking tasks such as stock checks, providing support or colour material and fabric choice, advise on delivery timeframes and quotes (if any)
  • Assist customers with any post-purchase queries regarding their Eva product, and proactively working with other departments to find solutions for customers.
  • Administration tasks including emailing customers, answering and transferring phone calls, processing orders both in person and over the phone.
  • Assist in implementing in-store campaigns, promotions and product displays as required.
  • Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass.
  • Ensure the workplace is kept tidy at all times, this includes shared and back of house spaces.
Requirements
  • Minimum 2-years experience working in retail or sales
  • Strong alignment with our company values of Aim for Better, Make It Happen, Trust in the Teamwork & Care Like Everyone's Watching
  • Passionate about both creating exceptional customer experiences and hitting sales KPI
  • A love for retail and working with customers as a friendly guide for their homes
  • Highly competent in POS software (Shopify a plus) and G-Suite apps such as Google Docs, Sheets and Gmail
  • Nice to haves: experience working in business with both online and 'in-store' channels, Strong understanding customer journey and consumer behaviour
  • Must be able to work weekends and public holidays
Benefits
  • As per Award Rate (General Retail Industry Award 2020)
  • A chance to grow with an expanding start up
  • The opportunity to bring to life market-leading Australian designs and products in a retail setting
  • Free anniversary mattress and friend/family discounts
  • Regular team events (prev. events have included the Australian open, cooking classes & escape rooms).
  • A diverse culture and a bunch of lovely people.