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Customer Service Representative

2 months ago

Palmerston, Australia Belgravia Leisure Full time

About the Role

As a Customer Service Representative at Belgravia Leisure, you will be a skilled sales professional responsible for acquiring new memberships for Health and Fitness and Learn to Swim programs.

With a strong background in sales and customer service, you will have experience in achieving sales targets and delivering exceptional customer experiences. Your key responsibilities will include:

  • Achieving set sales targets on a daily basis
  • Providing exceptional guest experiences in person and over the phone to existing and prospective members and guests
  • Providing relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
  • Conducting tours of the centre/facility with the outcome of turning a prospective member into an ongoing subscription
  • Processing memberships and data entry in line with company processes and policy
  • Having a current and informed knowledge of all centre services and activities
  • Applying sound cash handling principles and using Point of Sale (POS) systems
  • Demonstrating behaviours consistent with the Belgravia Leisure Values

Essential Requirements

  • Current First Aid (Level 2)
  • Current CPR Certificate
  • National Police Check
  • Working with Children's Check

Belgravia Leisure is committed to supporting the development of our team members. If you don't have one of the essential qualifications, we will pay for your qualification so you can join our team.