Systems Operations Specialist
1 week ago
Our team is seeking an experienced Systems Operations Specialist to play a critical support role in the daily operations of trading exchanges and Market Compliance Supervision. This customer-facing position provides immediate assistance to back office, support personnel, and IT staff to achieve high customer satisfaction and minimize IT-related problems.
This is a 24x7 environment requiring shift rotation and/or weekend work. Key responsibilities include:
- Assisting with troubleshooting internal and customer issues
- Maintaining operations and administration of systems using existing policies and procedures
- Adhering to Incident Management policy by maintaining ownership of production incidents, communication, escalation, and follow-up for root-cause analysis
- Preparing documentation for troubleshooting and escalation procedures
To succeed in this role, you will require:
- Experience with Linux Operating System
- Ability to work in a service-oriented team environment
- Customer-focused with dedication to user experience
- Effective communication skills with technical and business resources
- Critical thinking and analytical problem-solving skills
Preferred qualifications include:
- Experience/exposure with financial and investment industries/technologies
- Basic Unix Shell scripting skills
- Help Desk or Customer Service experience
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