Operational System Specialist

5 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000
Technical Support Specialist

As a Technical Support Specialist, you'll play a pivotal role in ensuring the smooth operation of our systems. You'll be responsible for monitoring system performance, identifying and resolving issues promptly.

This is a hands-on role that requires close collaboration with experienced colleagues to drive fast and effective resolutions. You'll contribute to a positive experience for users and help the team deliver exceptional outcomes.

  • Work closely with others to identify and resolve problems quickly.
  • Develop and implement solutions to prevent future issues.
  • Collaborate with cross-functional teams to enhance system performance and ensure seamless user experiences.
  • Stay up-to-date with new technologies and best practices to continuously improve support services.

As a Technical Support Specialist at ROLLiN', you'll learn and grow by working with experienced colleagues and gaining exposure to new technologies.

About You
  • Have hands-on experience in technical support, business analysis, and issue-driven project management.
  • Be passionate about data and thrive on transforming insights into impactful actions.
  • Be a natural communicator who speaks the language of engineering, data, design, and operations.
  • Be familiar with tools like JIRA and ServiceNow, and use them to streamline workflows and enhance team collaboration.
  • Have worked with SaaS platforms like Salesforce and AWS, and understand how to leverage them for operational excellence.
  • Have experience in cross-functional environments, collaborating with full-time staff, contractors, vendors, suppliers, and systems integrators to deliver seamless outcomes.

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