Senior Performance Development Manager

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $110,000 - $130,000

**About the Role:**

As a Team Leader, you will play a pivotal role in fostering and guiding our Bankers to deliver exceptional service to our valued customers.

We have a permanent opportunity for a driven professional who wants to make a significant impact and help develop dynamic, skilled, and high-performing teams across the business.

Responsibilities include:

  • Lead & develop our newest bankers through effective coaching using Distinctive Leadership principles.
  • Collaborate with Associates to identify trends and development areas across our Personal Direct Servicing, Lending, and Retention businesses.
  • Provide additional floor support for Proficiency Hub for our new entrants.
  • Work in conjunction with Customer Experience to identify development areas as a result of call evaluations that are completed.
  • Consistent side-by-side coaching for our bankers to help embed any change in conversation frameworks or processes.

**Required Skills & Qualifications:**

  • Proven contact centre experience is essential.
  • Able to inspire and foster a high-performance culture where your team feel valued, respected, and driven to perform at their optimal level.
  • Flexibility, with an ability to adapt to change.
  • Strong customer service focus.

**A Diverse & Inclusive Workplace:**

At NAB, we're intent on building a culture based on trust and respect, where every single one of us feels appreciated and empowered to be our true, authentic selves.

**Continuing Your Career at NAB:**

To be eligible to apply, you must have Australian or New Zealand citizenship or Australian permanent residency status.

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